Pakistan Telecom industry is developing very fast as most of the internet users are switching toward faster internet. Many companies are providing service but the main player in this DSL industry is Still PTCL.
PTCL DSL service which is called Pakistan Broadband Package is highly rated but PTCL customer care department is very sub standard.
Another Big name in DSL service provider is Link Dot Net backed by Orascom Telecom and Mobilink, They are using white labelled Services of PTCL but there customer care department is very friendly.
Price for a average home user is Rs 1200 per month which is almost same for any service.
As the networks are new, customer are facing many problems of disconnectivity and unhappy surfing. I started with PTCL but then Switched to Link.net But they I have to switched back to PTCL.
If you have any problem using your service, Please share in comments and we will try to solve it.
ismail
November 19, 2008
hi
i have 1MB ptcl dsl connection bt my speed is only 425 kb i i had lots of compline to ptcl but fails to correct my problems i don’t know why they r cant saulf our costumer problems i think no professional person at ptcl and i think they end the dsl plane
Noorul wahab
December 8, 2008
i have 512 ptcl dsl connection bt my speed is only 228 kb i i had lots of compline to ptcl but fails to correct my problems i don’t know why they r cant saulf our costumer problems i think no professional person at ptcl and i think they end the dsl plane
irfan
December 18, 2008
Why dont you go for Micronet Broadband Service… They are providing DSL connection with higher speed and no doubt their serviec owesome..
Sidra
January 22, 2009
I use LINKDOTNET and I am very satisfied with their service. Despite some glitches (it is not a perfect world and every other ISP suffers from them!) I love that they are expanding their value added services and making an effort to really bring the Internet Revolution to the masses with free dial-up internet, reduced DSL packages and with their Gaming Portal and Social gup shup portal called ‘Hello’. It’s the total package that makes it fun and I love it!
ahmad bashir
March 1, 2009
please provide us your passwords and usernames
for sure our department will help you.
PAKISTAN TELECOMMUNICATION NETWORK
BRANCH MANAGER
AHMAD BASHIR
Burhan
March 3, 2009
try Micronet broadband. Their service is awesome and so is their customer help center. and what’s more, they are rpoviding double the speed for same rates. i.e. 1 Mbps at 1200 PKR while link.net and PTCL provide 512Kbps at 1200PKR.
Farrukh Fida
March 6, 2009
On 28th of feb, 2009 I got PTCL 512 but problem start in a way that my modem (shiro) is hang after a short period so I restart it and life is good again but it hang again after 15 minutes. So that night I used to restart it again and again after short time periods. Some time I can’t access modem config page at http://192.168.1.1.
I observer that I can’t ping PTCL DNS: 203.99.163.240 and can’t access my gateway which starts 116.x.x.x.
I call on 1218 and tell him all the story he says go to your local exchange and change your modem, so I went to exchange and got a new shiro modem.
It start working but ping break problem exists. I restart my modem and it never sync again, modem light blinks 11 time and then off. So I call ptcl support and he says ” remove that filter which u used and 2nd tip is :short main ptcl black wire( drop wire)…. but it never fix my problem. I call again and he says I ‘ve noted your complain. Now almost 24hrs has been passed and my problem persists ,may be they think this is the only responsibility to hear client problem and do nothing after that.
Munna Bhai
March 9, 2009
Hello to all, well i am although new to PTCL’s broadband yet quite comfortable with the service, not with the support though. Well anyone who’s got dissconnection or hangout problem, should goto Modem configuration at 172.168.1.1 and change timeout from 10 to 0. with this timout it won’t disconnect or hang hopefully InshaALLAH.
Enjoy dears.
Stranger
March 12, 2009
My Dear Munna Bhai,
Theres no such address (172.168.1.1) to configure the Modem. Correct address to configure modem is 192.168.1.1.
Most of the users dont have Modem Configurations Panel passwords. As the default password admin/admin is not applicable on all modems.
By the way I agree with this PTCL Bull Shit, they just listen and not made any steps forward to resolve the issues.
Junaid
March 15, 2009
i have 512 kbps broad band connection but i only get 12kbps or sometimes even 10kbps speed .. please help me out on this matter ………….
syed naveed hassan
March 24, 2009
i m using ptcl broadband student package my
connection is 512kbps and i pay 839 per month and i was useing 40kB to 70kB per second now ptcl doubled the speed with the same price
now i m utilizing 90kB to 160kb per second
if some one have any probleum with the dsl the i give a segetion to him/her to check the ptcl connection from pole to the modam.
Simple Guru
March 27, 2009
Thanks for nice Tips
Ghayoor iqbal
March 27, 2009
i have 512 ptcl dsl connection bt my speed is only 228 kb i i had lots of compline to ptcl but fails to correct my problems i don’t know why they r cant saulf our costumer problems i think no professional person at ptcl and i think they end the dsl plane
Simple Guru
March 27, 2009
Right…PTCL doesn’t listen to customers.
Kamran Munawar
March 27, 2009
i have PTCL DSL Student package. i am using shiro modam. my problem is that my internet disconnect some time for around on hour or so. modam lights show internet connect put there is no browsing or i cannot ping 203.99.163.240 .
Any solution ???
Simple Guru
March 27, 2009
Just Restart your modem. I think there is a problem in your home phone line internal wiring.
Zain
March 27, 2009
i got PTCL broadband 512 K which they upgraded to 1 MB. but i m getting a download speed of under 25kb/s. called PTCL support and they gave me 24 hours for the problem to be solved. God knows whats the problem coz they cant seem to figure it out. when i had 512 K i used to get internet speed of around 55kb/s. i was so much better that way then it is now. as long as they fix my problem..i m happy
Salman
March 27, 2009
The thing is that I’ve a ptcl broadband of 1 mb and my speed is 912 kbps so thats why i am annoyed but it is near to 1 mb
Aamir
April 1, 2009
just got ptcl 1 mb at home and is soooo fustrating since 8 days my fone is dead and internet is not working , had made many many calles but no one is listning, i regret why i applied for this connection, can any one give me any contack number for high level office in islamabad or customer service which can get this problem solved .
i think i will disconnect my dsl and switch to some other connection .
PTCL CUSTOMER SERVICES SUCKS !!
momin
April 3, 2009
My PTCL DSL is not working since 18th of Feb, 2009. The problem is same as many others, speed is limited to 40k when it works (which is for 2-3 seconds on each reboot of the modem). I have a 2 MBps connection!
It took me one hour and forty minutes on the phone just to get hold of a Customer Support guy the first time I called. The problem is still not fixed. I have visited the local exchange five times met with the DE there twice. I also went to their main office (Agerton Road) twice, talk to the concerned DSL person (Farooq), who in my opinion is arrogant and extremely incompetent. Instead of fixing the problem he made it worse.
Meeting the Manager even yielded no result, though he promised to get the problem fixed the same day. I guess they are all habitual liars with no sense of morality or responsibility.
DecaY-
April 5, 2009
I agree that PTCL customer service is worst among all the ISPs.
I have a 1MB connection, the problem is when I have picked the receiver of my phone, the net works fine. But when I hang up my phone, the DSL light starts blinking. Please help me if someone can.
Thank You.
hassan
April 7, 2009
i want to inform all of you specially those who said “our connection is 1 mbps and in bandwidth meter shows 430″ that 1mbps is shared within 4 to 5 users.that is da maan chudaaaeee of service provider.if you dont believe than conform from ur service provider.
TP!
April 7, 2009
PTCL customer support is like a shit they dont even know what DSL iis ass holes !!!!!
zzk
April 11, 2009
whick one in better PTCL DSL or Link Dot Net, PLEASE any one tell me
zzk
April 11, 2009
My PTCL DSL is not working, i mean the DSL light blinking. Please help me if someone can.
Ayaz
April 12, 2009
I got a 4mb PTCL Broadband connection 5 days back and having a download speed of 86 k only. everyday i am calling dere customer service but no one answers..and if they do they all say the same thing ” Your complain has been noticed i please hold on” and then for 5 min the musik goes on and lines drops..WUT THE F***
Asif Kamal
April 14, 2009
Hi,
I `m using PTCL DSL from almost over an year, The Technology they have is up to the mark no dought about that. But Iagree with 100% with all the above people they really don’t care about the customers. There Staff still lives in the era when PTCL has monoploy our the commuincations and they use to take cash under the table, same kind of attituitue still exists..
I have Reconnectivity Issue from last 6 months and over thousend of complains first non on listen even if some one does they don’t no how to fix it.
zeshan
April 16, 2009
i have 1mbps ptcl broadband connection but the problem is that whenever i turn on my broadband modem it works only for 15 minutes minimum and 1 hour maximum. after the mentioned time the (shiro) modem becomes very hot and then the given adopter stops working. i bought 4 adopter but all of them burns due to hotness. so please tell me how to handlw that problem.
dabbu
April 18, 2009
PTCL customer support sux big time!!! its been a month my net is not upgraded to 2MB.the operator doest even know the problem himself.they give me 24 hrs everyday but nothing happens.2ndly my phonle line has so much noise.i call them everyday but they dont do anything.my modem gets unsync every 5 minutes.and they dont care.my friend was having same problem and now he is on micronet and he is very happy.im changing my service to micronet.thanx ptcl
Rafiq jan
April 20, 2009
hi
i have 2MB ptcl dsl connection bt my downloading speed is only 40kb to 80 kb i i had lots of compline to ptcl but fails to correct my problems i don’t know why they r cant saulf our costumer problems.
Taha
April 26, 2009
PTCL Sux…. Although i Have a 1 MB Connection And Download Speed Varies From 90kb/s to 160Kb/s But the THing is It Disconnects In Every 2 min
labeeb
April 27, 2009
I thought I was the only one suffering. I got 1 mb not month ago and the service seemed great. However got it changed to 2 mb within 5 days and it was superb for some days. Suddenly one day it started getting from 2 mb to 1 mb to just a few kb’s. I complained on some number I got from a guy and they said they have problems and are updating so it would take 1 or 2 more days. After 1 or 2 days the awesome speed was back. But since Friday 24th of April it suddenly got disconnected when I had later turned my PC on and is still off. The ‘internet’ light is off on the hub, however the dsl light is on. They are not even receivin my calls. I guess the first day they did receive my call but told me to hold on and then made me wait for a long time so I had to disconnect because no one was coming. Their customer service totally sucks. I’m back to my PTCL wireless but have asked some people related to this field to help me. No one is receivin the call since three days. I thought they might’ve disconnected my net cause I downloaded 3 gb or more data but it seems I’m not the only one who’s havin this problem.
Hey I’m linkin this page to my blog, man. Hope it’s ok.
Hamayun
April 30, 2009
I send this to ptcl but no reply in a month
its fucking bad…
Approx 2 months ago i started using my dsl of 512 kb/sec.I first complaint on 1236,so tomorrow a person come do there work & told me to call him if any problem occurs & gave me his mob no.
Approx my complaints times r as follows.
1236-3 times
In peshawar,
Sadiq-2 times
Anrangzeb line man-5 times
Akhtur gul-2 times
Sajid- 2 times
And i also went my self once to office.I also tried to call the head office but no 1 is recieving my call.
And yah I also have to tell u the problem,Actually My noise margin is always between -7 to 8.The reason is that the wire to gulbahar comes from khyber bazaar which is almost 40 years old.the staff here tried alot but no one have cure about it.When i went there they told me that they know this problem and they also told it to the headoffice,but no one replied from head office.I have a student package.
2nd thing is that i want to say about sadiq(He installed my DSL).He checked my sustem there is built in LAN card but was inactive from dos,So he don’t know how to activate it but infact he told me that there is some problem in your windows or lan card.I have vista opperating system.He told me to change my opperating system and will bring Lan card tomorrow.I agreed but i was not satisfied because i already have LAN card available but he don’t know how to active it.
Tomorrow when he installed my dsl in windows xp,He told me that the lan card cost 300 Rps i gave 300 rps to him,But later when i checked the prices it was just arround 100 rps.I request u to do some thing about my DSL and sajid.
Your unsatisfied broadband customer
Hamayun Khan
imran durrani
May 5, 2009
hi
i’m facing problem of DNS fail when diagnose in router configration the last option give red fail . my router name is ZTE ZXDSL 831 series black. when i ping my DNS address which is 203.99.163.240 or secondary 203.99.163.243 which they gave me once i’ve receive two errors most of the time one timeout and another is destination is not unreachable.
Lights where not stable but when i find 4 or my lights on but can’t browse anything and brose like slower then modem.
kindly help me
saad.lahori
May 6, 2009
Hi friends, We have been using WOL diap-up connection for the last 10-12 years and recently decided to swift to LINK DOT NET DSL PACKAGE 1-Mb.
At first, I was very happy to have the DSL but when i started using it i found that they are cheating with customers and looting huge money from customer’s pockets.
Infact, very few times, i got downloading speed upto 80 / 100 Kbps otherwise i have not been able to get speed excedding 40 Kbps, i dont know how to figure out what’s the probelm,
The main problem is disconnectivety, DSL means 24-accessible but truely i could not get this kind of service.
Their customer care department also sucks and it takes 15-20 minutes to be in contact with their customer care reprasentatives, and they have ready-made answer, everytime, they will reset your seetings and nothing will be imporved.
I dont know exactly what should be the minmum speed for downloading at 1-Mb dsl connection, so can anybody tell me about that ?
Moreover, I am planning to switch over to PTCL, may be they would provide good services,
Comments awaited !
Saad Lahori
umair
May 6, 2009
0212771631 do convert my speed to 1MB, you people just announced it and now not doing any thing, kindly do it yaar, no professionals are sitting over there, no management, all sucks…..
Adil Muhammad
May 8, 2009
when i connect geourdu/live and i want to watch any channel a screen appear and ask for network password to connect plz help me to get out of this problem plz
complaint
May 9, 2009
islamo alakum. DSL connection is not working and We have requested many time to DINA, EXCHANGE DIST. JHELUM . But all in vain. Threfore, plz take your persoanl interest and order the concerned area to repair DSL without any futher delay. MAY THANKS. TELE NO. 0544 630047.
marwat
May 12, 2009
salam…..we have some speed problems
Talha Imran
May 15, 2009
I have a Ptcl Broadband connection.I had a 512 kpbs Internet speed but know they have doubled to the speed of 1024 kpbs But I’m still not satisfied with it as I have the same problem which every one says that is that it disconnects after some time. I have a shiro modem .The problem is that it’s DSL light which should not blink starts blinking and it is disconnected.
I have called them several times on 1218 sometimes They make us wait for 1 hour or and sometimes when they pick up phone They give long intructions that what to do and how to configure but at last it did’nt worked everyone’s says write that all of the men with their duties to pick up and solve the problem just listen and don’t do any thing.
Mir Chand
May 21, 2009
dear sir,
i have applied for dsl conection on 15,05,2009.
but due to poor and lazzy service of your employee. they c,nt provide conection . when i ask about my conection .they have poor response me . they said to me your are applied for student package it will take 2 to 3 weeks, his attitude was not good with me.he was kidding at me. so your employees manner was not good whith coustomers,i think they d,nt knows coustomer rights.
plz correct frist your empololyees mind. then solve my problem as soon as possible.
waiting your response.
Regards
ph# 0744054998
ADIL
May 25, 2009
ASLAM O ALLEKUM
Sir my problem is the down loading speed of 1mb dsl of only 5.0 -8.0 kbps
Please solve my problem
Thank you
usaid hasan
May 28, 2009
i use 1 mb ptcl broadband.my net speed is allright but my adsl light is blink after 30 min and stable after 15 min some time light is not stable.i complaign many times but they can not solve problem.please tell about this problem how to solve this problem.my router is shiro.my email adress is hasan.usaid@gmail.com
...Mr.Tez...
June 2, 2009
Salam.dosto kai hal hai sab ka.Farukh Fida Bhai Jaan Jo Masla Ap K Sath Hai Wohi Mery Sath.I Hav 1 mb.Main Bhi Ptcl Ka Conection Le K Phas Gaya:)).Kabhi Kabhi Dil Karta Hai Enki Maan C***D Doon.Lakin Yaar Kia Karon Mery City Main Ptcl K Elawa Koi Aur Service Nai Hai:((.Jab B Main Call Karta Hon Tu Mery Saly Kehty Hain K Apki Line Main Masla Hai.Halan K Pool(Khanmba) Se Router Tak Meri Wire 1 Hai Koi Jor Wagira B Nai Hai.Line Man Ne Cheak Kia Hai Aur Maine Khud Bhi Aur Sunain Jisne Net Instaling Ki Thi Wo Kehta Hai K Ajj Kal Light K volt 240 Pory Nai Aty.Mery Cousin K Ghar Bhi Laga Howa Hai Wo Theak Chal raha Hai:)).Ye Sab Saly Mery Jhoot Bol Rahy Hain.En K System Main Problem Hai jo K ye Bata Nai Rahy:))
...Mr.Tez...
June 2, 2009
Salam Again OOO PAI PTCL WALO SEEDHI TARHA BATAO KIA MASLA HAI AGAR SERVICE DE SAKTY HO TUU BATA DO NAI DE SAKTY TU HUMKO FITYY MONH HI KEH DO TA K HUM KOI AUR HAL NIKAL LEN AGAR KOI PTCL WALA YE MSG PARH RAHA HAI TU PLZ MERY NUMBER PAR 1 BAR CALL ZAROR KARY.KION K AP HELP LINE WALY SEEDHI TARHAA BAAT HI NAI KARTY.UNKO SIRF 2 HI BAATAIN ATI HAIN LINE KHARAB HAI=))
) YA WO KEHTY HAIN 24 HR WORKING MAIN MASLA HAL HO JAY GA =)) 
) KOI HAAL NAI PTCL TOTALY FAIL=)) CHUKU APNA BORIYA BISTRA TE NAS JAO. MUNAFA ARAB ARAB RUPEE 1 MONTH MAIN AUR SERVICE GANDI LAKH DE LANAT HUM USE KARNY WALON PAR
zahoor
May 5, 2011
Hi,
i m from link.net i need to new sale for DSL conection plz refaried to your friends and any your relatives downloading and browsing speed is very fine quecikly respons our helpe line and good service.plz ……
Link dot net
1MB @ 885
2MB @ 1445
4MB @ 2775
unlimted downloading speed Modem and installation Free..
B/R
Zahoor hussain
03028273662
...Mr.Tez...
June 2, 2009
lo g ptcl walon ne itni tangi de hai k maine uper apna number hi nai likha:)) pagal kar diya in ptcl walon ne=)).0300.6923439. mery pass shiro router hai 1 prcl waly bhai ne kaha hai k ptcl ka kisi aur compny ka router lagaty hain.us k liye shayad mery se ptcl waly paisy len gay.jahan tak maine suna hai 1 saal tak agar router kharab ho jay tu free main change kar dety hain lakin mujko 1 saal nai howa:( ooo ptcl walo tuhadi khair howy ALLAH PAK tuhanu lambi umar dewy seeedhy ho jao te maslaa hal kar dawoo tuhanu RAB da wasta j=))
aman khan
June 4, 2009
i think ptcl broadband fail becaause i complains lots of but did`nt respond.
i have a ping problem and 24 hours i 10 times modem restart.
Shaheryar
June 7, 2009
ALL OPEN MODEM STATUS & MATCH VALUE
@ Best Match Your Line and Noise Margin
SN Margin/Noise Margin/SNR (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is generally the lowest dB manufactures specify in order for the modem to be able to synch. In some instances interleaving can help raise the noise margin to an acceptable level. Generally speaking, as overall bandwidth increases, your signal to noise ratio decreases. So a customer that upgrades from 1.5 to 6.0 service will typically see a corresponding decrease in the signal to noise ratio. The higher the number the better for this measurement.
6dB or below is bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with no synch problems
20dB-28dB is excellent
29dB or above is outstanding
Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. One of the biggest factors affecting line attenuation is distance from the DSLAM. Generally speaking, bigger distances mean higher attenuation. The lower the dB the better for this measurement.
20dB and below is outstanding
20dB-30dB is excellent
30dB-40dB is very good
40dB-50dB is good
50dB-60dB is poor and may experience connectivity issues
60dB or above is bad and will experience connectivity issues
I try to solve your problem join orkut
http://www.orkut.com/Main#Community.aspx?cmm=4558197
tahavee
June 29, 2009
i have a 1mb ptcl dsl with zte modem (zxdsl 831II) and i m geting 100KB downloading speed is it good or bad
Muhammad Yaseen
July 1, 2009
hi…..
i am also using PTCL broadband ! mb/sec package (student package) . My noise margin is nearly to 10 but line attenuation is 67.5. i did so many complains and when they came they told ur distance from exchange is very far.but they helped me alot now my downloading speed is above 50
Umair Ahmad
July 2, 2009
I have PTCL shiro broadband modem, and 1 mb ptcl broad band connection.. my modem keep resatrtign again and again and soem times after some time, it cause so much disturbance.. i left complaint,6,7 times, but no one come to check… why is ptcl service getting so down?
who is responsible for loose?
syed azam ali
July 5, 2009
salam
sare log sahi bol rahe hein ptcl k bare mein app logon k pass lan conection hai us mein problem or mere pass to v wire less hai lekin wo bhi dhela hai or jo k 230.4kbps per conect hota hai lekin 5 kbps ki speed bhi nahin deta hai mb to bhot door ki baat hai ab app log hi bataen jo wireless system speed nahin de raha to lan system kahan se speed de ga or wo bhi jogardiun ka system bhar hall plz ptcl se darkhoyast hai k wo apna network sahi karen jald hi warna ptcl user katam ho jayen ge
plz fast action
TOUSEEF AHMAD
July 8, 2009
ALA……SIR
MY NE bari mushkil se DSL ka connection liya hai .
aur jub se ap ki servis lie hai 1 din b thek trah se nhi chala 5 mint chal k ldsl ki light bar bar blinking krny lag jati hai itni dafa complain ki hi lyken koi action nhi hota … last time 5 july 2009 ka complaim no 22 tha par abhi tak kisi action k muntazir hai
kindly sorve my problm…….
Ammad Cheema
July 10, 2009
Salam Every One !!
Those who having problems with Dsl Connection Please not down the following Tips !!11
1-Most of the problems not directly linked with Ptcl ,in many cases the line man who Proivded you phone line please asked him that what about your ptcl phne D.P pair condition .AS most of the time Line man Gives you worst pair connection of phone line( voice distortion) which causes pathtic speed..
2-Those who having good pair or line without any noise please restart your router soon you feel that speed is slow,its Common Error in ZTE router that they hanged after every 5 to 6 hours in contineous used.
3-Change your router from ZTE or Shiro to Hawai 510 which is one of the best router ,but Ptcl restricked it for only TV subscriber.
4-When you type 192.168.1.1 please note that if your voice margin is 32-33 then there is nothing wrong with your phone line might some other problem
If any one of Ptcl Official read this please allow to every user for Hawai 510 in order to prevent for such negative feed back although PTCL try its best to boost up the things which will time taken.
ubaid
July 13, 2009
Linkdotnet walo ney mujehy payment key 15 day tak modem nahi behja. They said modem short hain.
Tanya
July 20, 2009
Hey, I need some quick help. I got my DSL connection on the 7th of July, and it was working just fine until it stopped working altogether three days back. The status of the connection shows as CONNECTED, but the basic problem is that it sends 3 times more Packets than it receives, and I can’t figure out how to fix the problem. Any help will be appreciated!:)
waleed
February 9, 2011
yR aAp mJe msG kArO mE aAp kI hElP kAr dUn gA
0333-4539321
apna naam likh k send kar dena
muhammad
July 23, 2009
i am a broadband user zte modem sucks i switched to huawei in a week but still my conection speed is 492kbps iam a 2mb user this is a hell of a problem in lahore valencia town i was using this service in islamabad it was great but in lahore i am dissapointed
muhammad
July 23, 2009
check proxy and wns server run cmd and type your wns server then you will configure the problem
maharvi
July 27, 2009
i am user of 1mb .i have zte modem which is trhd class modem .speed is vry low .i want to change it bt here in bahawalpur ur respodent refuse to change what heel is this.ur call operators and staff of bwp are not frndelly.if consumer go to consumers court against u thn it wil b btr 4 u.i advice to all user dnt waset ur time just go to court if ptcl not solving ur problems.
hamza saeed
July 29, 2009
i am using a 1mb broadband. i am using zte modem which i am having a lot of problems with.it is very slow.the downloding speed is 15 to 20kbps and the browsing is almost the same to dial up connection.the main problem starts here when i switch on the modem it gives me packets like 50 to 80 for half an hour then it starts moving slowly.please help me out on this one.
Dr. M. Ismail
July 29, 2009
I am too re grated with PTCL services. It is a Pakistan based but actually not, services are totally centralized & not good with Balochistani peoples. Only 6 major cities of Balochistan are linked with Broad Band (DSL) out of 133 cities & towns in Pakistan, which is a great ignorance. WHO LOOK & TAKE CARE OF THIS MESSAGE IN PTCL.
farroq umer
August 8, 2009
no connection is there in bwp faisal colony
baber
August 8, 2009
sallam to all ptcl department.. sir my problem is my vpi and vcp values are changed after 2 or after4 days in the every week. most of the time i asked with ur representitve at that issue .. bt they could not give me a proper silution regarding my problem.. and when i want immediate siloution and call at ur given help line then i bare a long long wait of 1 hour or more .. some time it was my luck that my call is connected very soon.. bt sir would u plz send me the silution of my problem
03218883592 baber( lahore )
ASAD ALI
August 9, 2009
Mene ptcl walo ka broadband conncection liya hai jis din mene lagwaya us din ke bad in ka server low ho gaya mera net 2 din tak band raha mene complain ki magar ye log sirf khtey he server on hojaye ga sirf 1 hour me 2 din bat mera net sahi chal raha hai or me ab bohat kush ho ke mera net ab band nahi hota
Rizwan
August 12, 2009
very poor service, browsing issue again n again browsing down
Muhammad Ali
August 13, 2009
PTCL Broadband sucks. My modem disconnect’s suddenly and i have to restart it several times and so my computer. Then it starts and again stops. I have called the Helpline of f**king PTCL a several times but they just say that “hold on i’ll transfer your call to the technicians”. But after a long hold of 1/2 or more hour, no mother gives response. These are capable for sending bills & recieving payments without any reason. Oh! There is a reason,, this is what we consumers pay for. Modem is for no use. In a world of fast Telecommunication PTCL are way way behind. Whenever a recieves the call from a consumer he hears like asleepy dum headed Customer Care Centre Operator. F**king PTCL actually does’nt have a Customer Care Service. F**k all PTCL employees.
faheem
August 19, 2009
i am facing smtp error
i cant send mail through out look
kindly help me
Moin
August 19, 2009
im using hawai mt882 modem last 6 months average speed 112 kbps in 6 months service i had 2 times dns problem i changed by default dns and reconfigure modem its work preety nice speed of 112 to 140kbps 1 MB connection …
sahir uddin
August 21, 2009
aslam u aliekum sir,
i m frm kohat city and have dsl connection of 1mb speed student packeg.
internet is always conected with less then 1mb speed. my friends are also here in kohat and they have 1mb speed but there internet connects with exactly 1mb speed. if there is any suggestion then plz tell me. i also complained but they don’t care about it. thz
Nadeem
August 23, 2009
Aslam u Aliekum
Sir , with due to respect I want ot inform you that I have dsl connection of 1 mb speed .I get this speed only first two months know it become slow .How can it be solved and what i have to do for that .
Plz guide me .
Ali
August 24, 2009
SALAM
its damn true thing, whether u call 1218 or 1015 the PTCL operator listens and says ok ur plain has been forwarded n pblm will b solvd within 24 hrs.but rilly they neva do so.
i have got a problem in my DSL connection.that its dsl light n internet light goes off now and then.Can any body tell me plz that is it Modem pronlem or some sort ov prblm in phone line?
and one thing more i wanna asl is that is there any influence ov windows on dsl browsing
i mean my czn was using Windows xp and he was having severe disconnection prblm but now he has switched to Windows 7 and every thing is f9 …his torrent down load speed has increased manifold.plz reply
Saeed Ahmed
September 4, 2009
I m using PTCL DSL since December 2008. I got Shiro Modem, and i think this thing is worst Modem of the world. My modem resets its own and usualy DSL light do not remian stable. I changed my modem by hard. It worked only for 2 months, now the same old problm is there. I tried to change Shiro to Zte, Ptcl told me it is not possible, then they told me if want Zte it will cost you 3000bucks. They gave me an adopter called Voltage controller for 400bucks but it doesnt work. I am going to unsubscribe to PTCL Dsl. Any one Plz tel me about Wateen or LinkNet. I am in Quetta there is only these three Dsl providers are available. Please tell me witch one is good. Not PTCL…….
jehanzeb shah
September 15, 2009
i have a problem in my dsl modem, it is not working since the ptcl installed it,
i call to 1218 , they told me that we will solve ur problem..
but my port is hang from islamabad…
so plz give me the phone number of that person whom i call, and tell my problem to him…
i will be very thankful to u for this act of kindness
PTCL DSL INTERNET COMPLIN SOLUTION
September 20, 2009
MY NAME UMAIR PTCL DSL INTERNET KI KOI BHI MASALA HO NET NAHI CHAL RAHA HAI? SPEED SLOW HAI? MODEAM KA MASALA HAI? AB AP KI SUB PROBLAM SOLVE HO JAY BAS 1 PHONE CALL SE? AGER KOI PROBLAM HAI MOJHA ABHI CALL KARY 0346-2820607 MY NUMBER AP KI SUB PROBALM HO JAY GI TANK U TO PTCL DSL SERVICE USEING…….
junaid
September 20, 2009
hi
ptcl is the worst, i m using it for last 3 monthsm, they suck big time, their curtomer services is worst i seen in the world, i had 1 mb connection and i can barely stay connected to this shity connection, i will surely shift to some other worhty provider in near future. i dono y etisalat is so good in uae and unable to control this peice on junk ptcl here.
Ashfaque
September 25, 2009
mujhe aap GM ka number beta o to mein us se baat kero
so plz give me the phone number of that person whom i call, and tell my problem to him…
Sajid Ali
September 27, 2009
Hi All…
If you have any query about Internet, Network, LAN,WAN, OS, Windows, Linux,etc.. you can call me. i hope i can solve your problem…03315176298.
Sajid Ali.
Director MIS.
Jahanzaib
October 3, 2009
Hello Pakistanis Its good I found ur site. Im Jahanzaib from Jhelum. I am facing a very severe problem with PTCL broadband 1 mb connection. I got the connection about 2 months ago and it was working fine at start but after a month it started disconnecting every 5-10 minutes. and never reconnects again but when I make a call. Its that when broadband is disconnected I found out that when I make a call it starts getting signals and connects again but disconnects again after some time. I complained PTCL many time and they checked the connection and even they arent able to solve it. So plz tell me any possible solution of my problem I cant make calls all day and night. So plz help me and reply me on my ID Thanks.
Ammar
October 4, 2009
what type of cable is required to make networking with ptcl DSL 4 ports modem ZXDSL 831 C II. do i need a cross cable or streight cable. i used streight cable, as i start another computer speed slow down from 50 kb/s to 10 kb.s and i have 1 mb link.
mubashar
October 5, 2009
yaar i am also facing the restart again and again problem. This rabish china modem is really idiot as well as PTCL is idiot.
they provide me connection after 4 months of applying request.
But I know a key solution for them. If you give them warning to go to Supreme Court and/or Federal Mohtasib Institute, then they will do your work.
Its a 3rd class company.
talha
October 21, 2009
I have PTCL Broadband 1mbps but its download speed is too much low .
i hate this ??
my download speed is about 35kbps ..
i have complained too much time but no response from PTCL ..
PTCL is too much bad in consumer service
my phone no 0462510996
pari
October 25, 2009
why we cant watch anyyy movie despite of this DSL broadband.har cheez ruk ruk kar chalti ha.We have no benefi.please accept complaint and correct it.
Qaisar
October 25, 2009
in every 15 mints my Internet goes like electricity , actually the problem is the light of Internet on my modem gets off and then it gets on ,after a while ultimately i m suffering wid the disconnecting problem can anyone tell me .. what is this …..
farhan
October 31, 2009
my dsl is not connected. it is connection windows started. but after starting it did not recieved any data. only show the sent. when i open my my browser it shows the page cannot be displayed.
ibad
November 1, 2009
I have got ptcl student package 1mb…and download speed its giving me per sec is 80kb.I called them and said them the problem all they said change ip but still nothin happened..:@…Frustrating..!!!
ASIF MAHMOOD FIDA
November 9, 2009
SIR,
I HAVE DSL CONECTION , BUT MT INTER NET SPEEDIS VERY SLOW TO START OFTHE TILL NOW, BUT YOUR PTCL WEBSITE PAGE (192,168,1,1 ) IS NOT OPEN TO TILL NOW, I CANNOT PAIED YOUR CHARGES FOR DSL CONECTION, BUT YOUR OFFICE D.G.KHAN USED HELP LINE #1218 SO NOT RESPONSE IN YOUR D.G.KHAN OFFICE DSL,PTCL,
TO MY MIND YOUR SERVICE DEMOND GONE IN VERY POOR CONDITION, PLEASE VERY STRICT INSTRUCTION TO YOUR DGKHAN OFFICE, SO SOLVED THE PEOPLE PROBLEM FOR YOUR FAVOUR EVERY TIME. THANKS
Umersaifsaifi
November 9, 2009
I am using PTCL 2MB student package but my down speed is 0.45Mbps and downloading speed aversge is 45Kbps I called PTCL helpline for say 100 times but no response except bullshit
TAHIR
November 15, 2009
Brothers,
SALAM,
piyaro menDSL PTCL use kar raha hon, par uski downloading speed 20 KBps hy, kiya kiya jae is masley men, agar kisi ke pass koi solution hy to plz, 0333-7356153 par msg kar key mujhey batae plz,
hamesha apna doston ka aur gird wa nawah ka khayal rakhiye ga,
MUSKURATEY RAHO.
ashraf rana
November 24, 2009
Assalam-o-Alaikum,
bhai main ne aak month pahly PTCL DSL or brodband k liye apply kia thaa, help line
waloon ne mujhe kaha k hum abhi chak kr key btate hein k app k number pr DSL or brodband chal sakta hai ya nahi thore deer mein help waloon ne mujhe kaha k app number pr ye chal sakta hai to mere number k liye DSL ordar bok kr lia lekin 1 month k baad PTCL waloon ne ye kah kr jawab dediya k app k number pr nahi chal sakta to main ne socha k ab kisi aur company se apply krta hoon bhai agr app mere kuch help kr sakte hein to plz main app k jawab ka intazar krha hoon,
ashraf rana
December 3, 2009
Assalam-o-Alaikum,
bhai mujhe PTCL key Elawa kisi bhi company ka new connection chahiye agr koi bhai help kar sakta ho to please,
kiyoon key PTCL waley to suntey hi nahi,
THANKS im waiting your best responce,
saidwali
December 13, 2009
when i am starting the youtube.but it is not working propertl my dear sir ..i have installed latest version flash player but again it s bufferring plz solve this problem and also downloading speed is not good i thought that dsl downloading will be very fast but its not good
kzr ...
December 16, 2009
Assalam-o-Alaikum,…….koye hai jo mery internet ke speed ka sahee raftar bata saky……………………………no thinks…….ptcl…..
ashraf rana
December 23, 2009
Assalam-o-Alaikum,
bhai idhr bhi koi sunney wala nahi shaid……….? to problum kase solve ho sakte hai,
best regards,
ashraf rana
December 23, 2009
Assalam-o-Alaikum
aaj mere nazr wateen waloon key iss messege par pari jis par likha hai
(TRUE BROADBAND INTERNET 0 KM) kia ye baat sach hai ya zero key sath 2 lagana bhool gaye,
best regards,
ISHFAQ
December 23, 2009
my dsl system has been unconected
i report my customer servise but only one system has set, and three systems do not work
naeem
December 28, 2009
salam frndz. Yar ya ptcl walay aik dam thakal service dy rahy hen shor apni service ka to bohot kar rahy hen lakin hen khali daba help line ya bolty hen sir ap ke compln proced kar de ha agly 24 ghanty my nomaenda ay ga or ap ka prb sahe kar dy ga wo nomaenda bhe to ghanta hota ha kuch samaj nahe ata to bolta ha k computer my prb ha ap k aby kia my 3 pc my aik he masla ho ga kia ata jata ha nahe in ko yar frndz myry modem ke dsl ke line stabl nahe ho rahe ha kia karon my
mashooque ali
January 17, 2010
dear sir
i live in hub lasbela balochistan one year user in ptcl in dsl 25 days my dsl is my compline but not respone hub achange i compliane register 1218 /
20 days register but no result i canfuse thise service
mashooque ali
January 17, 2010
dear sir
i am mashooque ali user ptcl long time 25 days my dsl is blanking but not respone in
hub achange i register 1218 compline 20 days not respone my number 310060 plz help
shani
February 5, 2010
my ptcl broadband is not working properly frm last 2 months….
i just want to change my zte modem to huwaii so that i get a btr result…
if sm 1 really read this they should solve this prblm…….the browsing spd is vry low as well as the downloading speed i m using 1mb speed but i bet that a dial up cnction iz better than this:(
nasir zubair
February 9, 2010
asalam o alikum sir …
hum sub log apki bahout respect karte hai lekin ab respect ki jaga log usay galiyan de rahe hai q ke woh log net ko sahi he nahi kar rahe hai bar bar net disconnect hota hai aur kabhi kabhi tu speed he slow ho jati hai mera matlab yah hai ke ptcl servise ko fast kar de aur har aik ka problem slove karen aur agar slove nahi kar sakte tu ptcl net ko band karwa de kiun lost main jarahi hai sub log wateen ar dousre connection le rahe hai so pls sir & madam koi bhi ho apni company lost se bachao its good for u …… call me 03339984584
shahid
February 14, 2010
ptcl mai disconnect ka bohat issue hai her 15 minute baad net dc ho jata hai..
sab ko meri taraf se mashwara hai ptcl ko dafa kar do yeh prb 20 din se chal rahi hai bye ptcl
Bilal
February 14, 2010
1mb = 120 to 150kb/s or..
1mb = 1024 kb/s
HUmayun
February 19, 2010
m From QueTTa and i have 1 mb of ptcl dsl buT i want to change it at link.net How dO i change it Any One HelP ME on THis . mY cell Number is 03063806203.. If any one wanna hElp me contect me at this numBer ty
HUmayun
February 19, 2010
salam All i Have Dsl ptcl of 1 mb and i wanna change it on link .net so if any one wana help me on this so contact me on my cell .03063806203…
WaqaR
February 19, 2010
PTCL waloo na mujha bohut tung kia hai isi liya main apna DSL connection change karna chahta hoo lakin ya maira connection off nahin kar raha kabhi kahta hai poori cheesain wapis karo kabhi kahta hai office time khatum ho gea or kabhi kahta hai os baranch main jao waha tumhara connection off hoo ga..
thats y i wana give a Gift to PTCL and the gift is _|_
_O_
||
/\
Shahzad
February 26, 2010
Its not even a month yet with my PTCL DSL connection and I’m fed up. The speed might be 1Mb, but with the inmittent service as good as 128 kb may be even less. I’m seriously thinking to UNSUBSCRIBE. So far its NOT value for money.
Haroon
September 26, 2010
Now look !!!
If you have 1 mbps DSL connection your downloading speed should be around 150 to 200 KBPS ( Thats EXtra-ordinary)
If you are facing browsing speed problem then there must be a serious problem !!!
Kashif
October 25, 2010
Hi Everyone…
I wana share a very imp info for all those complaining the download speed.
Actually this is a shared network, ur 1MB connection will give u max 1MB download speed but will b shared amonen imagineg a group of users.
as ptcl users r too much so u dont even expect u got 1MB speed on 1MB connecction.
If u want this much speed go for a dedicated 1MB connection which will cost u around Rs 5000 or more.
My company paying Rs 32000 for 3MB Dedicated connection.
Hopefully u will thanks ptcl for what it is giving u in Rs 1000
Ali R. Khan
November 14, 2010
Yeah..you are right. But PtCl Never shared this info with the users…
taha rafy
December 5, 2010
HI GUys & Gals,
I jus read ur comments U all are too much exhausted like me, I jus Wanna Broke my PTCL FRAUD BAND Router. This company is DUMB. When we Complaint on 1218 they jus tell ur prblm will be solved in 24 to 48 hours But 48 Days are left & am Still Facing Speed Problum. I have 1mbps Student Pakg & my Downloading speed is 8.6KB Jus like Dial Up..
Well last week I was in Karachi & living in FB area the Broadband speed was Ousumm they jus take 600p/m and their Downloading speed was 500kb/ps. they are providing internet service by WAN & tat was oussuuumm I think We Have to Make Setup Like That..
Regards,
Taha Rafy,
Islamabad…
waleed
February 9, 2011
hEy awL yR plZ btaO k PTCL wAlE kyA 2nD mOdEm dEtE hEn????????????????
aGr KaHa jAe
plZ kOI hElP kArE
wAlEeD fRm lHr
0333-4539321
Shaaam
February 20, 2011
I am owner of http://mobile-phones.com.pk. And most of PTCL connection user have problem in opening my website, as other .com.pk sites are not opening. Please help me to find the solution. What to do, my website traffic is going down and down.
Ahmed
April 1, 2011
u guys are fools u dont even know that if u have 1MB net then ur speed would be 100 Kb but u guys are getting more than 100 150 or 400 its more than enough stupid people use internet but dont have any information about internet
1mb = 100Kb
2mb= 200kb
3mb=300kb
4mb=400?
get it?
abdul qadir
April 3, 2011
my dsl is student packig.1mb speed but it is speed vary vary lo. i recqust plees solve my problem .430358
M.Ahmed
April 10, 2011
i m sharing a connection of ptcl dsl of 1 Mbps
The problem is that my shared pc is not receiving any bytes and my pc too when we use simultaneously.. when i unplug another pc. my internet gets ok.
waqar
April 13, 2011
plz tell me which r best in these two
1 ptcl
2dotlink
Fazal
May 13, 2011
I am using DSL, Model No. Huawei SmartAX MT 882, – 1000 Mbps.
No doubt about its working performance if it is connected with main PTCL line. The problem is , its connection will stop every month for one or two weeks due to the laziness of PTCL worker. They never sort out the fault in time, just tell lie.
When people visit there office for complain, they will reply that you reached home your fault is fixed and your service is ON but this practices will take two weeks and your connection still OFF. Is there any one in the Department who read these comments and sort out people’s problem , in my knowledge, there is no one, we are just wasting our time to write comments and complain.
Sehrish Shahid
May 13, 2011
Dear Sir,
I have been using PTCL Broadband DSL since over a year now, and there have been problems off & on of the speed and of internet connection.
3 months back the problem had persisted for over one and a half month and after innumerable complaints our problem was resolved. However, it only worked for a month..Since last two months our DSL is totally blocked out, least to talk about the speed it does not even connect atall. I have online classes to attend and cannot afford to have this persistent problem.
We have been putting in complaints but in vain..we always get to hear a recorded voice assuring us that PTCL will send in a technical person to solve the problem the next day..It has been about two months now and no Technical person has appeard at our door step as said; our problem persists.
Now we want to remove the DSL service and landline. Please guide how to proceed. And since the DSL has not been working since last two months, we are not even liable to pay the package bill!
Please give your feedback as to how do we proceed to remove the connection.
I expect that on net atleast you prove to be efficient enough to reply.
Thank you,
Regards,
Sehrish.
PTCL EVO
May 16, 2011
Better switch to some wireless option like PTCL EVO.
DSL is much better than any wireless network, only if it works
For details about ptcl evo and its comparison with others, visit ptclevo.co.cc
Ashraf
May 30, 2011
Hello
The problem’s this that the lights of my router’s not stable…..coming and going everytime…….its been 15 days and still i’m having that freaking problem…..i called 1218 many times but didn’t respond……so please do something.
Yasar Naseer
June 19, 2011
plz anybody tell me how can i use ptcl zxdsl 831cii device on another ptcl where dsl not active.how to set dsl configuration on other ptcl line.
plz if anybody know this trick or method plz send me at
yasar.elect@live.com
Yasar Naseer
sadiq abad
pakistan
inamullah nasir
June 22, 2011
I have 2MB dsl connection but my speed is very low some time is only 466kb and average speed is 660kb I call your complaint no 1218 many many times but no reasult . What shall i do reply me
ali raza
July 27, 2011
hello,
my dsl speed low 1.0 Mbps
Butt/Broadband superviser in 1218
August 8, 2011
hi friends how are.i have read your comments many persons facing a problems any body want to help against DSL
you will contact me with my Mail ID thanks